1 Introduction

Thanks for choosing Joobi. This is our Support Policy. We’d like to highlight some of the key guidelines to ensure that you understand how Joobi support works, what we can do — and do not do — for you; These guidelines are important to us because we know they’re important to you.

We hope this helps you to understand our support commitments to you.

2 Where can you get a Support

We don’t provide our Support through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.

• Tickets System: All support request will be delivered exclusively through the Ticket System. Support requests submitted through any other communication channel will not be addressed.
• Community Forum: Find and share ideas with other Joobi users around the world. (not monitored by admin)
• Live Chat: Available for presale and license related questions only. No setup and/or other software related problems.

3 Hours of Operation

Support is provided during business days from 7:00-21:00 GMT (Monday through Friday). We do also try our best to reply on weekends if we have time but not guaranteed.

First Responses

When you first submit your ticket, you can expect a first response within these timeframes, depending on your membership:

Dedicated members
7am-9pm GMT (Monday through Friday)
3 hour or less

Premium members
7am-9pm GMT (Monday through Friday)
5 hours or less

Standard and Basic members
7am-9pm GMT (Monday through Friday)
24 hours or less

Free members
7am-9pm GMT (Monday through Friday)
Usually within 3 business days

Follow-up Responses

Because the first response may open technical questions that requires some thinking, follow-up responses may sometimes take longer. Dedicated and Premium member cases always get priority.
Tricky issues may need to be forwarded to a Joobi developer. Our developers will resolve your issue as swiftly as possible, but that could take up to a few days, especially if your issues requires us to do a product updates/releases in order to fix it.

Response times are limited to the hours of operation. There is no guarantee of a specific response timeframe. Our actual response times may vary of the following instances;

1. Your membership plan
2. We answer tickets starting with the oldest tickets first
3. Volume of tickets we receive
4. We may take longer to respond to more advanced or technical queries.

Support is not available in the following days:

• Christmas Eve
• New Years Eve

4 Response Times

In general, you can expect a response within 24-48 hours for most issues within our scope. Technical issues that threaten your ability to use Joobi Applications are given the highest priority. Please review 'Extent of our Support' section in this page, as support differs from the level your membership plans.

Avoid answering or updating on your own ticket request in an attempt to bump it. This actually screws up the date stamp and could keep your request from being seen longer.

5 Extent of our Support

We only cover support for the latest version of all Joobi Applications and Templates.

We understand that there is a fine line between what is considered to be support and customization. Though we will try to help you with your customization questions that requires only few minutes of our time, you must understand that we cannot provide extensive help in terms of modifications.

Moreover, technical support from users with Premium & Dedicated membership will always take priority over Standard, Basic and Single license holder.

6 What we can’t help you With

Joobi Apps

• Outdated Joobi Applications (2 versions behind);
• Update problems for any Joobi Apps. We only offer free support if you are 2 versions behind from the latest stable version;
• WE DO NOT provide support for users using or have updated to the BETA version of Joobi Applications;
• No support is provided for users who are still running Joomla 1.0, 1.5 and 2.5;
• Outdated Versions (Joobi, Joomla and WordPress);
• Incompatibility with other Joomla and WordPress products;
• Problematic Hosting;
• Support does not cover customizations and 3rd party plugins;
• Localhost to Production migration issues;
• Customized version of Joobi products;
• Website building or Joomla & WordPress specific assistance;
• Template clashes;
• Javascript conflict due to third party add-ons;

View Customizations

Please read before making any changes. Customizing views gives you the power of changing any views in the Apps. It is like you are developing your own view. Therefore it is prone to errors and mistakes. Due to the fact that you are changing the original view, we cannot take the responsibility of your changes. We have made it as simple as possible and as robust as possible, however it is not bulletproof.

Here is the procedure for us to help you in case something goes wrong:

1. Every time you make a change you need to check that the view still works. Do not do 10 changes and then check. Because if something goes wrong you will not know what created the problem.
2. As soon as there is a problem, revert what you did.
3. If you need help, provide us with the step you did to arrive to your problem and we will be able to help you.
4. If you do not provide us with the step you did to arrive to the problem, we will not be able to extend our support to your issue. We can only help if we can reproduce your error on our test site following your step.

Here are a none exhaustive list of things we do not provide technical support or debugging:

• Any views that have been changed through jApps > Design > Views
• Any model, view or controller change through jDesign

Joobi Templates

• New features implementation and extending template functionality;
• Template modifications and customization;
• Incompatibility with third-party plugins and any other things that are not related to our products directly;
• We do Not setup the template demo in your server/site. We provide a simple and easy to follow documentation and quick-start package;
• Template customization assistance;
• Update issues to your customized Joobi template;

7 Customization Help

We understand that there is a fine line between what is considered to be a support and customization. In general, if a customization requires 2-3 lines of new code, we’ll be glad to assist. However, if your question requires more than that amount of code, you’ll need to contact a developer to assist you.
You can try to post your job requirements at any of a number of technical/programming job listing sites:

• odesk.com
• elance.com
• freelancer.com

8 Bug Fixing

Just because the system doesn't have the feature you want, doesn't mean its a bug. We only consider a bug that can be reproduced in all your websites and especially in our demo site (http://demo.joobi.org). We will do our best to fix any defects in our Products as quickly as possible after they are brought to our attention. However to keep things in order, all bug reports are handled base on severity.

• Critical bugs are generally be fixed during the weekly update if possible;
• Non critical bugs will be scheduled according to a variety of considerations;

9 Support Domain limitations

• Joobi does not provide unlimited domain/website support. You can install the Joobi products to unlimited domain/website as you wish, however customer or technical Support is limited to the one (1) website only per membership plan.
• Guaranteed premium support is provided to customers with an active subscription only.
• When you purchase a plan, you will receive an API key that you can use to administer your commercial purchase. The FIRST website that you will administer will be the only site eligible for premium support.

Application maintenance

Maintenance covers access to support and application updates. When your subscription expires, the software will continue to function, however you are restricted to access premium support and software updates (including security patches).

Customers are responsible for maintaining and upgrading their own Applications. Joobi Support will provide guidance on how to do this, but we will not be able to provide personal assistance or do the upgrade process for you. If you need our expertise, please contact our support for pricing.

• Support is not provided to websites other than the one administered in your account.
• Support contract is not transferrable once it is used.
• You can install Joobi products to unlimited websites and obtain updates for as long as you have an active subscription.

Disclaimer

Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Joobi reserves the right to change or modify it's current Support Policy with no prior notice. If we decide to change, we will post those changes on this page, and/or update the modification date.

Following the allegation of Joomla extension direction about having call-home in our application we decided to clarify all the instances when the application make a call to our server and what information is provided.

Joobi applications do not collect any user information nor restrict the use of the application with a license.

There are 3 instances where the application might make a call to Joobi server:

1. To check for update:

What information is sent:

* The list of Joobi applications installed with version number
* The website URL requesting for update.
The check for update can be turn off in the General Preferences. This call is similar to what Joomla check for update does.

2. When doing online update through our distribution server:

What information is sent:

* The list of Joobi application to update with version number
* the website URL requesting for update.
* the php and sql version of the server, to check for compatibility and deliver the appropriate package and version.
The online update can be turned off in the general preferences and need to be manually activated.

3. When you request for a FREE cron task

What information is sent:

* The URL of the site which request a free cron task.
This is something that the admin need to manually request for by changing the appropriate preferences in the general preferences.

There is no license which expire or restrict the user of Joobi applications. Only an API key is required to get the latest update and support for the online installation. People who choose to not use the online installation, can do a manual installation by uploading the zip file.

Should you have any further question feel free to contact our support

Joobi Applications License

All extensions developed by Joobi.org are released under the terms of the GNU General Public License (version 3, see the full GPL license for details.)

Usage Terms

• Unlimited product usage: You can use Joobi products in as many domains and/or websites as you wish. However you can only obtain new software versions and upgrades within your active subscription period.
• Product Modification: Everything we do is 100% GPL, so you can customize it as much as you want to fit your purpose.
• Lifetime License: You can use Joobi products for a lifetime in the same site where it is installed during your active subscription. However, when your membership expires, you can no longer obtain product new versions, updates and technical support once your membership expires.
• Product Modification: Everything we do is 100% GPL, so you can customize it as much as you want to fit your purpose.

Joobi Template License

• Template Usage: You have the right to use Joobi templates on as many websites as you wish during your active membership.
• Membership: All template purchases entitles you to obtain updates and support of your purchased template for the duration of your membership.
• Lifetime License: You can use your purchased Joobi template for lifetime in the same site where it is installed during your active subscription. After your membership expires, you are restricted to access Joobi support and template updates.
• Template Modification: Everything we do is 100% GPL, so you can customize it as much as you want to fit your purpose.

Joobi reserves the right to change or modify it's current License Policy with no prior notice. If we decide to change our License Policy, we will post those changes on this page, and/or update the modification date below.

This License is effective as of Januray 2014.

Revised on 24th January, 2014

GNU GENERAL PUBLIC LICENSE

Version 3, 29 June 2007

Copyright © 2007 Free Software Foundation, Inc. <http://fsf.org/>

Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.

Preamble

The GNU General Public License is a free, copyleft license for software and other kinds of works.

The licenses for most software and other practical works are designed to take away your freedom to share and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change all versions of a program--to make sure it remains free software for all its users. We, the Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too.

When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code that you can change the software or use pieces of it in new free programs, and that you know you can do these things.

To protect your rights, we need to prevent others from denying you these rights or asking you to surrender the rights. Therefore, you have certain responsibilities if you distribute copies of the software, or if you modify it: responsibilities to respect the freedom of others.

For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on to the recipients the same freedoms that you received. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.

Developers that use the GNU GPL protect your rights with two steps: (1) assert copyright on the software, and (2) offer you this License giving you legal permission to copy, distribute and/or modify it.

For the developers' and authors' protection, the GPL clearly explains that there is no warranty for this free software. For both users' and authors' sake, the GPL requires that modified versions be marked as changed, so that their problems will not be attributed erroneously to authors of previous versions.

Some devices are designed to deny users access to install or run modified versions of the software inside them, although the manufacturer can do so. This is fundamentally incompatible with the aim of protecting users' freedom to change the software. The systematic pattern of such abuse occurs in the area of products for individuals to use, which is precisely where it is most unacceptable. Therefore, we have designed this version of the GPL to prohibit the practice for those products. If such problems arise substantially in other domains, we stand ready to extend this provision to those domains in future versions of the GPL, as needed to protect the freedom of users.

Finally, every program is threatened constantly by software patents. States should not allow patents to restrict development and use of software on general-purpose computers, but in those that do, we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary. To prevent this, the GPL assures that patents cannot be used to render the program non-free.

The precise terms and conditions for copying, distribution and modification follow.

TERMS AND CONDITIONS

0. Definitions.

“This License” refers to version 3 of the GNU General Public License.

“Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor masks.

“The Program” refers to any copyrightable work licensed under this License. Each licensee is addressed as “you”. “Licensees” and “recipients” may be individuals or organizations.

To “modify” a work means to copy from or adapt all or part of the work in a fashion requiring copyright permission, other than the making of an exact copy. The resulting work is called a “modified version” of the earlier work or a work “based on” the earlier work.

A “covered work” means either the unmodified Program or a work based on the Program.

To “propagate” a work means to do anything with it that, without permission, would make you directly or secondarily liable for infringement under applicable copyright law, except executing it on a computer or modifying a private copy. Propagation includes copying, distribution (with or without modification), making available to the public, and in some countries other activities as well.

To “convey” a work means any kind of propagation that enables other parties to make or receive copies. Mere interaction with a user through a computer network, with no transfer of a copy, is not conveying.

An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2) tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.

1. Source Code.

The “source code” for a work means the preferred form of the work for making modifications to it. “Object code” means any non-source form of a work.

A “Standard Interface” means an interface that either is an official standard defined by a recognized standards body, or, in the case of interfaces specified for a particular programming language, one that is widely used among developers working in that language.

The “System Libraries” of an executable work include anything, other than the work as a whole, that (a) is included in the normal form of packaging a Major Component, but which is not part of that Major Component, and (b) serves only to enable use of the work with that Major Component, or to implement a Standard Interface for which an implementation is available to the public in source code form. A “Major Component”, in this context, means a major essential component (kernel, window system, and so on) of the specific operating system (if any) on which the executable work runs, or a compiler used to produce the work, or an object code interpreter used to run it.

The “Corresponding Source” for a work in object code form means all the source code needed to generate, install, and (for an executable work) run the object code and to modify the work, including scripts to control those activities. However, it does not include the work's System Libraries, or general-purpose tools or generally available free programs which are used unmodified in performing those activities but which are not part of the work. For example, Corresponding Source includes interface definition files associated with source files for the work, and the source code for shared libraries and dynamically linked subprograms that the work is specifically designed to require, such as by intimate data communication or control flow between those subprograms and other parts of the work.

The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source.

The Corresponding Source for a work in source code form is that same work.

2. Basic Permissions.

All rights granted under this License are granted for the term of copyright on the Program, and are irrevocable provided the stated conditions are met. This License explicitly affirms your unlimited permission to run the unmodified Program. The output from running a covered work is covered by this License only if the output, given its content, constitutes a covered work. This License acknowledges your rights of fair use or other equivalent, as provided by copyright law.

You may make, run and propagate covered works that you do not convey, without conditions so long as your license otherwise remains in force. You may convey covered works to others for the sole purpose of having them make modifications exclusively for you, or provide you with facilities for running those works, provided that you comply with the terms of this License in conveying all material for which you do not control copyright. Those thus making or running the covered works for you must do so exclusively on your behalf, under your direction and control, on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you.

Conveying under any other circumstances is permitted solely under the conditions stated below. Sublicensing is not allowed; section 10 makes it unnecessary.

3. Protecting Users' Legal Rights From Anti-Circumvention Law.

No covered work shall be deemed part of an effective technological measure under any applicable law fulfilling obligations under article 11 of the WIPO copyright treaty adopted on 20 December 1996, or similar laws prohibiting or restricting circumvention of such measures.

When you convey a covered work, you waive any legal power to forbid circumvention of technological measures to the extent such circumvention is effected by exercising rights under this License with respect to the covered work, and you disclaim any intention to limit operation or modification of the work as a means of enforcing, against the work's users, your or third parties' legal rights to forbid circumvention of technological measures.

4. Conveying Verbatim Copies.

You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code; keep intact all notices of the absence of any warranty; and give all recipients a copy of this License along with the Program.

You may charge any price or no price for each copy that you convey, and you may offer support or warranty protection for a fee.

5. Conveying Modified Source Versions.

You may convey a work based on the Program, or the modifications to produce it from the Program, in the form of source code under the terms of section 4, provided that you also meet all of these conditions:

• a) The work must carry prominent notices stating that you modified it, and giving a relevant date.
• b) The work must carry prominent notices stating that it is released under this License and any conditions added under section 7. This requirement modifies the requirement in section 4 to “keep intact all notices”.
• c) You must license the entire work, as a whole, under this License to anyone who comes into possession of a copy. This License will therefore apply, along with any applicable section 7 additional terms, to the whole of the work, and all its parts, regardless of how they are packaged. This License gives no permission to license the work in any other way, but it does not invalidate such permission if you have separately received it.
• d) If the work has interactive user interfaces, each must display Appropriate Legal Notices; however, if the Program has interactive interfaces that do not display Appropriate Legal Notices, your work need not make them do so.

A compilation of a covered work with other separate and independent works, which are not by their nature extensions of the covered work, and which are not combined with it such as to form a larger program, in or on a volume of a storage or distribution medium, is called an “aggregate” if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation's users beyond what the individual works permit. Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the aggregate.

6. Conveying Non-Source Forms.

You may convey a covered work in object code form under the terms of sections 4 and 5, provided that you also convey the machine-readable Corresponding Source under the terms of this License, in one of these ways:

• a) Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange.
• b) Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by a written offer, valid for at least three years and valid for as long as you offer spare parts or customer support for that product model, to give anyone who possesses the object code either (1) a copy of the Corresponding Source for all the software in the product that is covered by this License, on a durable physical medium customarily used for software interchange, for a price no more than your reasonable cost of physically performing this conveying of source, or (2) access to copy the Corresponding Source from a network server at no charge.
• c) Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source. This alternative is allowed only occasionally and noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b.
• d) Convey the object code by offering access from a designated place (gratis or for a charge), and offer equivalent access to the Corresponding Source in the same way through the same place at no further charge. You need not require recipients to copy the Corresponding Source along with the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source. Regardless of what server hosts the Corresponding Source, you remain obligated to ensure that it is available for as long as needed to satisfy these requirements.
• e) Convey the object code using peer-to-peer transmission, provided you inform other peers where the object code and Corresponding Source of the work are being offered to the general public at no charge under subsection 6d.

A separable portion of the object code, whose source code is excluded from the Corresponding Source as a System Library, need not be included in conveying the object code work.

A “User Product” is either (1) a “consumer product”, which means any tangible personal property which is normally used for personal, family, or household purposes, or (2) anything designed or sold for incorporation into a dwelling. In determining whether a product is a consumer product, doubtful cases shall be resolved in favor of coverage. For a particular product received by a particular user, “normally used” refers to a typical or common use of that class of product, regardless of the status of the particular user or of the way in which the particular user actually uses, or expects or is expected to use, the product. A product is a consumer product regardless of whether the product has substantial commercial, industrial or non-consumer uses, unless such uses represent the only significant mode of use of the product.

“Installation Information” for a User Product means any methods, procedures, authorization keys, or other information required to install and execute modified versions of a covered work in that User Product from a modified version of its Corresponding Source. The information must suffice to ensure that the continued functioning of the modified object code is in no case prevented or interfered with solely because modification has been made.

If you convey an object code work under this section in, or with, or specifically for use in, a User Product, and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term (regardless of how the transaction is characterized), the Corresponding Source conveyed under this section must be accompanied by the Installation Information. But this requirement does not apply if neither you nor any third party retains the ability to install modified object code on the User Product (for example, the work has been installed in ROM).

The requirement to provide Installation Information does not include a requirement to continue to provide support service, warranty, or updates for a work that has been modified or installed by the recipient, or for the User Product in which it has been modified or installed. Access to a network may be denied when the modification itself materially and adversely affects the operation of the network or violates the rules and protocols for communication across the network.

Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.

7. Additional Terms.

“Additional permissions” are terms that supplement the terms of this License by making exceptions from one or more of its conditions. Additional permissions that are applicable to the entire Program shall be treated as though they were included in this License, to the extent that they are valid under applicable law. If additional permissions apply only to part of the Program, that part may be used separately under those permissions, but the entire Program remains governed by this License without regard to the additional permissions.

When you convey a copy of a covered work, you may at your option remove any additional permissions from that copy, or from any part of it. (Additional permissions may be written to require their own removal in certain cases when you modify the work.) You may place additional permissions on material, added by you to a covered work, for which you have or can give appropriate copyright permission.

Notwithstanding any other provision of this License, for material you add to a covered work, you may (if authorized by the copyright holders of that material) supplement the terms of this License with terms:

• a) Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or
• b) Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or
• c) Prohibiting misrepresentation of the origin of that material, or requiring that modified versions of such material be marked in reasonable ways as different from the original version; or
• d) Limiting the use for publicity purposes of names of licensors or authors of the material; or
• e) Declining to grant rights under trademark law for use of some trade names, trademarks, or service marks; or
• f) Requiring indemnification of licensors and authors of that material by anyone who conveys the material (or modified versions of it) with contractual assumptions of liability to the recipient, for any liability that these contractual assumptions directly impose on those licensors and authors.

All other non-permissive additional terms are considered “further restrictions” within the meaning of section 10. If the Program as you received it, or any part of it, contains a notice stating that it is governed by this License along with a term that is a further restriction, you may remove that term. If a license document contains a further restriction but permits relicensing or conveying under this License, you may add to a covered work material governed by the terms of that license document, provided that the further restriction does not survive such relicensing or conveying.

If you add terms to a covered work in accord with this section, you must place, in the relevant source files, a statement of the additional terms that apply to those files, or a notice indicating where to find the applicable terms.

Additional terms, permissive or non-permissive, may be stated in the form of a separately written license, or stated as exceptions; the above requirements apply either way.

8. Termination.

You may not propagate or modify a covered work except as expressly provided under this License. Any attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under this License (including any patent licenses granted under the third paragraph of section 11).

However, if you cease all violation of this License, then your license from a particular copyright holder is reinstated (a) provisionally, unless and until the copyright holder explicitly and finally terminates your license, and (b) permanently, if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation.

Moreover, your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means, this is the first time you have received notice of violation of this License (for any work) from that copyright holder, and you cure the violation prior to 30 days after your receipt of the notice.

Termination of your rights under this section does not terminate the licenses of parties who have received copies or rights from you under this License. If your rights have been terminated and not permanently reinstated, you do not qualify to receive new licenses for the same material under section 10.

9. Acceptance Not Required for Having Copies.

You are not required to accept this License in order to receive or run a copy of the Program. Ancillary propagation of a covered work occurring solely as a consequence of using peer-to-peer transmission to receive a copy likewise does not require acceptance. However, nothing other than this License grants you permission to propagate or modify any covered work. These actions infringe copyright if you do not accept this License. Therefore, by modifying or propagating a covered work, you indicate your acceptance of this License to do so.

10. Automatic Licensing of Downstream Recipients.

Each time you convey a covered work, the recipient automatically receives a license from the original licensors, to run, modify and propagate that work, subject to this License. You are not responsible for enforcing compliance by third parties with this License.

An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party's predecessor in interest had or could give under the previous paragraph, plus a right to possession of the Corresponding Source of the work from the predecessor in interest, if the predecessor has it or can get it with reasonable efforts.

You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License. For example, you may not impose a license fee, royalty, or other charge for exercise of rights granted under this License, and you may not initiate litigation (including a cross-claim or counterclaim in a lawsuit) alleging that any patent claim is infringed by making, using, selling, offering for sale, or importing the Program or any portion of it.

11. Patents.

A “contributor” is a copyright holder who authorizes use under this License of the Program or a work on which the Program is based. The work thus licensed is called the contributor's “contributor version”.

A contributor's “essential patent claims” are all patent claims owned or controlled by the contributor, whether already acquired or hereafter acquired, that would be infringed by some manner, permitted by this License, of making, using, or selling its contributor version, but do not include claims that would be infringed only as a consequence of further modification of the contributor version. For purposes of this definition, “control” includes the right to grant patent sublicenses in a manner consistent with the requirements of this License.

Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version.

In the following three paragraphs, a “patent license” is any express agreement or commitment, however denominated, not to enforce a patent (such as an express permission to practice a patent or covenant not to sue for patent infringement). To “grant” such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party.

If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source of the work is not available for anyone to copy, free of charge and under the terms of this License, through a publicly available network server or other readily accessible means, then you must either (1) cause the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benefit of the patent license for this particular work, or (3) arrange, in a manner consistent with the requirements of this License, to extend the patent license to downstream recipients. “Knowingly relying” means you have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that country that you have reason to believe are valid.

If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered work, then the patent license you grant is automatically extended to all recipients of the covered work and works based on it.

A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits the exercise of, or is conditioned on the non-exercise of one or more of the rights that are specifically granted under this License. You may not convey a covered work if you are a party to an arrangement with a third party that is in the business of distributing software, under which you make payment to the third party based on the extent of your activity of conveying the work, and under which the third party grants, to any of the parties who would receive the covered work from you, a discriminatory patent license (a) in connection with copies of the covered work conveyed by you (or copies made from those copies), or (b) primarily for and in connection with specific products or compilations that contain the covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28 March 2007.

Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law.

12. No Surrender of Others' Freedom.

If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all. For example, if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you convey the Program, the only way you could satisfy both those terms and this License would be to refrain entirely from conveying the Program.

13. Use with the GNU Affero General Public License.

Notwithstanding any other provision of this License, you have permission to link or combine any covered work with a work licensed under version 3 of the GNU Affero General Public License into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such.

14. Revised Versions of this License.

The Free Software Foundation may publish revised and/or new versions of the GNU General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.

Each version is given a distinguishing version number. If the Program specifies that a certain numbered version of the GNU General Public License “or any later version” applies to it, you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of the GNU General Public License, you may choose any version ever published by the Free Software Foundation.

If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used, that proxy's public statement of acceptance of a version permanently authorizes you to choose that version for the Program.

Later license versions may give you additional or different permissions. However, no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version.

15. Disclaimer of Warranty.

THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

16. Limitation of Liability.

IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Interpretation of Sections 15 and 16.

If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee.

END OF TERMS AND CONDITIONS

Please carefully read the following license and terms of use. Each time you use or cause access to this web site, you agree to be bound by these Terms of Use, and as amended from time to time with or without notice to you.

Revised on 24th January, 2014 (view old version)

• Unlimited product usage: You can use Joobi products in as many domains and/or websites as you wish. However you can only obtain software upgrades within your active subscription period.
  In the case that you installed your purchased products 2 years later without renewing your subscription, your outdated package might not be installable nor compatible to the latest version of Joomla. You will need to renew to access the latest up-to-date package.

• Lifetime License: You can use installed Joobi products in your website for a lifetime even when your subscription expires. However, you can no longer obtain updates and support.

• Support: Support is given to customers with an active subscription and a valid support contract only. All support inquiries are handled through the ticket System which can be accessed by all Joobi registered users. However, only users with a valid subscription and support contracts are entertained. Non-qualified tickets are automatically closed without further notice.  We will not provide any support via email or any social media accounts. Please refer to the Support Policy.
  Support contract is not transferable.

• Account & Membership: Joobi does not limit the number of usage, however accounts with an active subscription is not transferrable nor shared by other users. If you have people working for you, they need to use your account when asking for support.

• Refund Policy: Joobi is offering non-tangible irrevocable software products, we do not issue refunds after a subscription is purchased. Thus, we provide you with a full featured Free version of All Joobi products without any restriction nor limitation on the product features, plus a 30 days free update and access to support. We invite you to use the Free version to do proper evaluation and just buy a Subscription when you are ready. Please refer to the Refund Policy.

• Compatibility: Joobi does not warrants or guarantee these products will function with all 3rd party extensions or templates nor will run with future versions of Joomla!. All Joobi products are tested to work properly with the latest versions of Joomla 2.5 and 3.

• Product Delivery: All subscriptions plans are automatically activated once payment is successfully received and completed. A series of emails will be sent to your email address that you provided during the checkout process with your subscription details and an API key to administer your website.

For bank/wire transfer transactions are automatically added with a 10% charge for bank fees. And your account shall be activated as soon as you send us a copy of valid wire transfer receipt. We are able to accept the following currencies; USD, EUR, and HKD. We do not charge bank fees for payments in HKD.

• Product Modification: Everything we do is 100% GPL, so you can customize it as much as you want to fit your purpose. However, you may not redistribute or release any modifications not in accordance with the GNU/GPL license

• Free Products: All Free products are distributed with a backlink to Joobi.org with a text and a small banner. Moreover, no support and update is provided after 30 days from the date of product installation.
  Note: You can update your jStore for free without any restrictions. The 30 days trial period only applies to all Joobi commercial products.

• Ownership: You may not claim intellectual or exclusive ownership to any Joobi products, modified or unmodified. All products are property of Joobi. The products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use the products.

• Our Service: Our web site and services provided to you on and through our web site on an "AS IS" basis.You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following address:

Joobi
1883/24B Moorefield Rd
Johnsonville, Wellington 6037
New Zealand

Joobi reserves the right to change or modify it's current Terms of Use with no prior notice. If we decide to change our License Policy, we will post those changes on this page, and/or update the modification date.

To ensure a positive and hassle-free experience for our clients, we have dedicated this page to describing our various company policies. If you have any questions at all regarding our policies, please don't hesitate to contact us.

• Terms of Use
• Privacy Policy
• Sales & Refund Policy
• License Agreements
• Support Policy
• GPL
• Software Privacy

Joobi.org is not affiliated with or endorsed by the Joomla! Project. It is not supported or warranted by the Joomla! Project or Open Source Matters. The Joomla! logo is used under a limited license granted by Open Source Matters, the trademark holder in the United States and other countries.

Jordan

Customer Happiness

“Team work makes the Dream work”

Jomel

Customer Happiness

“Customer satisfaction is my top priority.”

Note: If you can't find what you're looking for; try this custom search.

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms of Use.

1. Collection of Data.

Our registration process requires only a valid e-mail address and a unique user ID and password. Providing us with other information is at your option. Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below.

2. Use of Data.

We may use Data to customize and improve your user experience on this site. We will make efforts so that your Data will not be provided to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data; (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement; (v) we find that your use of this site violates our this Policy, Terms of Service, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property; (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the privacy policies that appear on those sites.

3. Cookies.

Like many web sites, we set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our web site and, if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement. However, the companies serving the advertising do not have access to our cookies. These companies usually use non-personally identifiable or anonymous codes to obtain information about your visits to our site.

4. Children.

We do not allow persons who are ages thirteen or younger to become members of this site. For more information, please contact our webmaster.

5. Editing or Deleting Your Account Information.

We provide you with the ability to edit the information in your user account information that you provided to us in registration by using your personal page configuration area. You may request deletion of your user account by contacting our webmaster. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our site at our discretion even though your user account is deleted. Please see our Terms of Use for more information.

6. Changes to this Privacy Policy.

We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings.

7. No guarantees.

While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

8. Contact Information.

If you have any questions about this Policy or our web site, please feel free to contact our webmaster.

Joobi
1883/24B Moorefield Rd
Johnsonville, Wellington 6037
New Zealand

We can be reached via email at support (at) joobi.org.

We want you to be satisfied with any product you buy from us, period. We achieve this by providing Free full featured versions of most of the Joobi products so that you can "evaluate before you buy" without restriction and limitation of time.
When it comes to knowing if a product or service is right for you, nothing can beat a chance to experience and test-drive it for yourself. Because of our "evaluate it before you buy it" approach, we generally don't isssue refunds for our products and services once a subscription is purchased (since you already tried it and decided to buy it). However...

Joobi will provide a refund in the following cases:

• jNews Single License Purchases: If you are not completely satisfied, simply return the product within 30 days from your date of purchase for your money back—your request must be in the form of a support ticket so we can easily track your request.

*jNews is added in the Joobi Club plans as part of the suite, this is not refundable.

• Billing error: The user must provide either the unsubscription confirmation reference number, or forward the unsubscription confirmation email to show that they unsubscribed before (not on or after) the renewal date on file for the service in question.

If You Cancel a Subscription...

If you elect to cancel a subscription or service, Joobi does not provide a refund for the remainder of the month, year, or billing period for an unsubscribed service.

Terms

• Joobi reserves the right to change the terms and conditions of sale at the Joobi Store at any time.
• Joobi may make changes to any products or services offered at the Joobi Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the Joobi Store with respect to products and services may be out of date, and Joobi makes no commitment to update the information provided at the Joobi Store with respect to such products and services.
• Joobi reserves the right to do any of the following, at any time, without notice:

(1) to modify, suspend or terminate operation of or access to the Joobi Store, or to any portion of the Joobi Store, for any reason;
(2) to modify or change the Joobi Store, or any portion of the Joobi Store, and any applicable policies or terms;
(3)to interrupt the operation of the Joobi Store, or any portion of the Joobi Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

• To the extent permitted by law, all sales at the Joobi Store are governed by New Zealand law, without giving effect to its conflict of law provisions.
• No Joobi employee or agent has the authority to vary any of the Joobi Store's policies or the terms and conditions governing any sale.

Refund Policy FAQ

If I forget to cancel before my renewal date, can I get a refund?

No. Whenever possible, we offer Free full featured versions to ensure that the service is something you want before you make the first payment. We send out a series of reminder message to the user's Joobi Account prior to the expiration of the first actual charge. In addition, you can cancel at any point in time during the billing period within your Paypal account. Please refer to this article on how you can cancel your recurring.

How to cancel a auto-recurring payment?

We use auto-recurring payments to make your payment processing simple so you you can simply set-it and forget it, and focus on your business. However, you can cancel at any point in time during the billing period within your Paypal account. Please refer to this article on how you can cancel your recurring.

Joobi reserves the right to change or modify it's current Refund Policy with no prior notice. If we decide to change our Refund Policy, we will post those changes on this page, and/or update the modification date below.

Old License agreements. (Not valid anymore)

For Reference only

Click here to go to the new License Term »

1. Software License

GPL V3 - You have the full access of the source code and you have 100% freedom to change the software. No IONCUBE needed.

Compatibility:   

2. Software Benefits

After you purchase the software:

• One year of free upgrades (If you made an order in 2011 (Until December 2011) or earlier, you are eligible for a free lifetime update)
• One year access to support (Support is Not provided for a lifetime)
• One year unlimited product download
• Support via ticket system. Please read our Support Policy, which includes a list of things that we will support, and also things we will NOT support.
• Joobi uses URL licensing which means, once the token is validated to one url, it is no longer usable. Moving a license is free. Your previous license will be deactivated and will be transferred to the new site.

3. Licensing

• The license is only valid to 1 URL—means you cannot install our products to more than one website.
• The license allows you to use the purchased product without a time limitation.
• The license is transferable from one website to the other. (minimum 3 months)
• The license can be use in the development environment. You need to contact us before you intend to move in your production site so we can provide you a new license.

Please check our Licensing and Purchasing FAQ.

4. Support renewal and upgrade policy:

• Commercial users will receive at no additional cost all bug-fix updates and all further versions released within one year of the date of purchase.
• Upgrades after the one-year period will be available at a discounted rate

5. Understanding Joobi Software Licensing

Joobi server does not check in real-time your software licenses. There are only two cases that we check for licensing.

• When a demo or temporary license expires.
• When you check for available updates and by support.

The software is not dependent on our server to function properly once it is installed and the license is validated in your website. This means that if something serious happen to us or the company, your business will still be up and running.

Joobi reserves the right to change or modify it's current License Policy with no prior notice. If we decide to change our License Policy, we will post those changes on this page, and/or update the modification date below.