How Joobi support works

Our support system is designed to automatically prioritize Joobi paid members base on severity of the problem and ticket creation time.

We recommend to our users to not update/edit your ticket twice. Here is why:

Ticket Queue Number

When you submit your "Ticket", you automatically get a "queue number" base on the number of tickets unanswered and your subscription plan. The number represent the number of customers ahead of you who are waiting for our first answer.

If you are a paid user, the number represent the number of paid user waiting ahead of you and the same way goes to free users. So please be patient.

ticket-queue-joobi

We answer tickets starting with the oldest tickets first.
If you reply twice without waiting for an answer from our support agent, your ticket creation time will be restarted and your ticket will go at the bottom of the ticket listing.

ticket-old-joobi

So please be patient and stay polite. We are helping lots of people and being mean doesn't encourage us to help.

We aim to respond to your inquiry during our business hours 7:00-21:00 GMT(Monday-Friday).

Thank you for your purchase!

We are committed to a policy of fair-trading and we shall make every effort to ensure that you are happy with our products and services. We invite you to review the following terms that will apply to any order you place with us and if you find yourself unable to agree to them, then you must contact Joobi support for further clarification.

Refund Policy: All purchases made through Joobi store are final and there are no refunds. Joobi uses "evaluate before you buy" approach (30 days trial), we do NOT issue refunds after a membership is purchased.
Support Policy
Terms of Use

Note: Your subscription is renewed automatically at the end of the initial period, and the recurring payment will be made with the payment method you used to sign up. You can cancel the subscription at any time via Paypal.