You can void and refund payments, restock your inventory, and customer will receive a refund email notification.

• From the admin panel, navigate to [any Joobi eCommerce] >> Orders page
• From the orders page, select the order that you wish to issue a refund
• Click the order to view the details
• Locate Payment Method tab and find out the payment gateway the customer was using and payment email
• Copy the customer payment email or order number

• Login to your Payment Merchant account (Paypal, Skrill, Dwolla, etc..)
• Go to your Transaction history and search the order number or payment email the customer was using
• You should be able to issue a refund
• Once refund is completed, the Order status in your store will be automatically change to Refunded.

Note: Some payment gateway doesn't allow a refund after certain period, however you can perform a Transfer to the customer payment email but transfer fees will be charge from you account.