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Ticket types allows you to organiza different type if issues.
Name: The name of the type which is shown to the userAlias: The alias is only shown to the Support ManagerIdentifier: This is used to identify the ticket type and it needs to be unique. If you leave the field empty, the system automatically generate the values.Description: Write the description of the type.Type: The type of ticket you want to create. At the moment only Ticket type is applicable.
Access: Define the access level for user to access the type
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