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  4. jTickets
  5. Ticket Management

Ticket types allows you to organiza different type if issues.

  • General Inquiries
  • Feature Request
  • License Issue
  • Bug Report
  • Submitted by email
  • Item's Feedback

You can also create new types base on your requirements:

  • From the admin panel, navigate to jTickets >> Tickets >> Types
  • Click "New" to create a new type
  • Click save once you are done

Name: The name of the type which is shown to the user
Alias: The alias is only shown to the Support Manager
Identifier: This is used to identify the ticket type and it needs to be unique. If you leave the field empty, the system automatically generate the values.
Description: Write the description of the type.
Type: The type of ticket you want to create. At the moment only Ticket type is applicable.

  • Ticket: This is used for the ticket system
  • Feedback: This is used for item's feedback (Joobi eCommerce)
  • Forum: Not fully implemented due to low users demand
  • Knowledge base: Not fully implemented due to low users demand

Access: Define the access level for user to access the type

ticket-type