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  5. Shipping and Taxes

An important part of store is managing the delivery of your tangible to your customers. You configure all your shipping, including free delivery or customer pickup, from the Shipping area.

Before you start to set up your shipping method, give some thought to the different methods you might use, and the destinations you’ll deliver to. While you can configure a variety of delivery options for your store, you probably won't offer every option for every order.

There are 2 basic strategies for configuring your shipping, and you can use any or all of them:

Manual Shipping
Set shipping rates yourself and use a variety of postage services

  • Shipping per item

Set shipping cost yourself per product

  • Shipping per weight

Set shipping rate yourself base on the weight of the product

  • Free Shipping

Product with Free shipping does not require any setup

  • Pick-up item

Provide for customer pickup

Carrier Shipping
You can use carriers such as USPS, FedEx, UPS, Canada Post, Correios Brazil and Australia Post, and they will calculate your costs for you automatically.

Before you can configure any shipping option, you must add shipping zones for that option to your shipping list.

Step 1 Add shipping zones / destinations

Navigate to [any Joobi product / eCommerce] >> Shipping >> Zones
Click New to create a Zone and select the countries that belongs to that particular destination

You can create as many Zones as you want, just make sure you do not assign a country to multiple Zones.

By default the system create a Zone for all countries called " Default Zone All Countries". You can delete this sample if you want to create your own zone.

shipping-destinations

Step 2 Add shipping carriers

Navigate to [any Joobi product / eCommerce] >> Shipping >> Shipping Carriers
Click New to create a Shipping and fill in the carriers that you want to use.

You can select None or Generic if you want to create Manual Shipping.

shipping-carriers-select

Step 3 Add shipping rates

  • From the shipping page, click "Rates" from the rates column next to the shipping option that you created from Step 2.
  • Click New to create the rates of your shipping carriers
  • Select the Zone that you want to charge for shipping
  • Enter the weight of the product that you want to fall under this category
  • Specify the fees of the shipping that will be added in the visitors product final price

Things to note

  • Don't forget to specify the product weight in the product creation page under Delivery Tab if you are using Shipping per weight (see below screenshot)
  • Shipping per product does not need a shipping carrier since it is added in the product automatically during checkout

ship-rates-zones

Product creation deliver tab looks like this in the admin and vendor area.

Note: You only need to specify a shipping cost if you are using Shipping per product.

product-per-weight

What your customers see at checkout

checkout-shipping-customer

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

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