Got a question?

We have compiled a list of articles and common questions that we hear from our customers. Ask or enter a search term below for quick results.

Note: If you can't find what you're looking for; try this custom search.

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

Accept online payments safely with SecurePay, Australia’s simple, secure and efficient online payment solution.
We understand businesses are looking for growth as well as to provide value for their customers. Joobi & SecurePay are working together to help you easily accept payments online and become successful, and more profitable.

securepay joobi

Requirements

  • Merchant ID
  • Transaction Password
  • SSL certificate installed and active on your site

Step 1 —You’ll need to signup for a SecurePay account

Once you complete the application process, you will receive an email that includes your account details including your Merchant ID and Password

Step 2 —Secure your Merchant ID and Password

Copy your Merchant ID and TransactionPassword and go back to [any Joobi ecommerce] payment creation page and paste your credentials.


Supported payment methods:

  • Paypal
  • Diners Club
  • Mastercard
  • American Express
  • Visa

With SecurePay Online Payments you can accept payments from credit cards issued in Australia or overseas. This allows you to sell to international customers.

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

Latest Template

marktplatz-banner-sm

 

template-bundle-sm

Help Fund a Feature

Wholesale Pricing
Advance XML Import / Export
Tier-based Shipping
Product Comparison

Contribute

joobi-custom-service