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[April Release] New features and bug fixes. Visit this article to see the complete changelog.

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  1. Home
  2. Documentation
  3. Joomla
  4. jMarket
  5. Checkout & Orders

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When a customer place an order through your store, store admin are automatically notified via email about the purchase and the customer will receive the invoice of the order via email. Store admin can see the number of pending orders in the shop's Orders menu.

Before fulfilling an order for the first time, make sure you've setup your Payment settings. Refer to the "Payments" section in this documentation.

From the Orders page you can:

  • Filter orders by fulfillment statu, payment gateway, order type (purchase, recurring, invoice)
  • Create Invoice
  • View Order History
  • Fulfill orders (complete, cancel, processed, refunded, fraud, etc...)
  • Delete orders by archiving it
  • Click on an individual order to capture payment details, coupons, commissions, shipping address, etc...
  • Review abandoned orders

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

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