Import Subscribers to a List

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After creating a list you can import your subscribers or contacts using CSV file.

Things you need to know

To avoid duplicated email, we scanned the CSV file and automatically update the subscriber data.
Imported contacts are only subscribers therefor they have no access level to login in your website, except for users who are already registered in your website.
You cannot import a CSV file with additional characters or headers, please follow below instructions.

Allowed CSV Format

Using Excel, OpenOffice or NeoOffice

You should follow the format from below screenshot.

name: The name of the contact
email: email of the contact
1: Yes to accept HTML email (0 for text only)
1: Confirmed subscription (0 means unconfirmed and user won't be able to receive any of your newsletters)

Warning

The HTML and confirmed user (1,1), does not override the General configuration of jNews. It means that if you set to "Require Confirmation" in the configuration of jNews, importing your CSV with 1,1 pattern will not set your subscriber to "confirmed and HTML emails". You need to disable the option first and import your CSV to confirmed your subscribers.

jnews-csv.sample

Using Text Editors like Text Wrangler (Mac) or Notepad (Windows)

The format should be like this:

Vanessa,This email address is being protected from spambots. You need JavaScript enabled to view it.,1,1

text-editor-csv

CSV with Custom Fields

This is the format for important CSV file with Custom Fields: name,email,1,1,Field1,Field2,Field3

csv-fields

Import Process

Once you've created a list and have your file set up, you're ready to import! The steps below walk you through the import process.

From the admin panel, Components >> jNews >> Subscribers
click the Import button
Select the file you want to import using the Browse button.
Select the List you want your users to be subscribed.
Click the Import button to upload your file.

Friendly Reminder

We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
We Do Not provide support via email, Facebook, or Twitter.
We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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