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Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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  5. Defend

Our support system is designed to automatically prioritize Joobi paid members base on severity of the problem and ticket creation time.

We recommend to our users to not update/edit your ticket twice. Here is why:

  • Ticket Queue Number

When you submit your "Ticket", you automatically get a "queue number" base on the number of tickets unanswered and your subscription plan. The number represent the number of customers ahead of you who are waiting for our first answer.

If you are a paid user, the number represent the number of paid user waiting ahead of you and the same way goes to free users. So please be patient.

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  • We answer tickets starting with the oldest tickets first.
  • If you reply twice without waiting for an answer from our support agent, your ticket creation time will be restarted and your ticket will go at the bottom of the ticket listing.

ticket-old-joobi

So please be patient and stay polite. We are helping lots of people and being mean doesn't encourage us to help.

We aim to respond to your inquiry during our business hours 7:00-21:00 GMT(Monday-Friday).

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

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