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Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

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  5. Shipping and Taxes

VAT number checking validates your customers VAT number through VIES (VAT Information Exchange System) and gives you possibility to provide B2B transactions in your store.

This feature is automatically activated for EU customers during checkout process with a "Field" to collect a customers EU VAT if available.

Workflow

The system automatically detect the user IP Address(EU) and the VAT Number field will be visible at checkout. The entered VAT numbers will then be validated using European VAT Number Validation API. If the VAT Number is valid, businesses located outside of your base country will not be charged for VAT.

Sample checkout page where VAT Number field is visible;

ev-vat-checking

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

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