Got a question?

We have compiled a list of articles and common questions that we hear from our customers. Ask or enter a search term below for quick results.

Note: If you can't find what you're looking for; try this custom search.

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

VAT API handles EU VAT Rates and Number Validation, VAT Calculator and VAT Invoice manager to help your business achieve VAT compliance.

Step 1 Register for a free VAT API account

VAT API's free plan gives you 50 request per month. They also offer a flexible pricing plans to meet your needs.

Step 2 Login to your vatapi.com account

Once you are login, naviagte to your Dashboard and copy the API Key

vat-api-fe

Step 3 Setup your VAT API in your store

  • From the admin panel, navigate to [any Joobi ecommerce] >> Shipping >> Preferences
  • From the Tax section, locate "Use VAT MOSS" and select VAT API
  • Enter the "API Key" that you've copied from Step 2
  • Select a "Tax Reference Address" and click [Save] once you are done.

Shipping Adress: Tax will be calculate base on the Shipping Adress
Billing Address: Tax will be calculate base on the Billing Adress
Vendor Adress: Tax will be calculate base on the Vendor Adress (Multi-vendor)
IP Adress: Tax will be calculate base on the IP Adress

Reminder: If none is selected, IP Address will be used as default Tax reference.

Things to note

  • You do not need to create individual Tax Zone however you will need to setup "one default Tax Zone", and the rest are automatically done by VAT API.
  • If you have a virtual product, you must select "Electronic" type during product creation.

digital-eu-vat

EU VAT setup on eBooks

  • From the admin panel, navigate to [any Joobi ecommerce] >> Catalog >> Types
  • Create a new "Type", under "Identifier" you must enter "ebook".
  • Click [Save] once you are done.

ebook-eu-vat

Product creation page looks like this;

ebook-type-eu-vat

Note: When you are creating a new product, if it is an eBook type you need to select the product type you have created for ebook and select "Delivery Type" as "Electronic".

Checkout page looks like this using vatapi.com EU VAT Validation service;

eu-vat-checkout

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

Latest Template

marktplatz-banner-sm

 

template-bundle-sm

Help Fund a Feature

Wholesale Pricing
Advance XML Import / Export
Tier-based Shipping
Product Comparison

Contribute

joobi-custom-service