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Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

When a customer places an order on your store, that order is assigned a unique value. The value is specific to that order and is never assigned again. This is to prevent payment gateways from declining the order due to duplicate transaction.

There are some companies who want to use a custom value for accounting integrations, tax rules or other reasons. Starting today you can now customize the order number values according to below format:

By default it use a code and a randomized string to make the order id unique.
However you can use the following tag to customized the order number:

{code} : a one letter code defining what kind of order ( W: web order; I: invoice; R: recurring order; P: phone order, etc... )
{random} : random unique string
{number} : an incremental number
{number:x} : an incremental number with leading zero. X indicate the number of the digit for the total number. Leading zero will be added.
{year} : year of order
{month} : month of order
{day} : day of order
Between the tag you can add any prefix, suffix or string

Sample: {code}{random} or {code}{day}{month}{year}

  • From the admin panel, go to Orders > Cart Preferences
  • Navigate to Order tabs > Returns section

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  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
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  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

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In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

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We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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