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Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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Every support moderators knows that even the most extensive documentation doesn't stop some common questions from popping up again and again.

Customer questions that force support moderators to keep continuously writing them again and again, resulting in wasted queries and time. With Canned Replies, support moderators can reused pre-defined email templates again and again, with just a single click.

  • From the admin panel, jTickets >> Tickets >> Canned Replies
  • Click "New" to create a new pre-define replies
  • Click save when you are done

Title: Define the name of your canned reply
Category: Select the category to which the canned reply will be assigned
Type: Select the Type to which the canned reply will be assigned
Private: Define if the Canned Reply will be visible to public user or not
Content: Enter the content of your reply
Publish: Define if you want to enable the reply or not

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Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

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