Got a question?

We have compiled a list of articles and common questions that we hear from our customers. Ask or enter a search term below for quick results.

Note: If you can't find what you're looking for; try this custom search.

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

  1. Home
  2. Documentation
  3. Joomla
  4. jMarket
  5. Shipping and Taxes

This is article explains how to setup a CanadaPost shipping gateway.

Requirements:

  1. Your products must have weight (grams, pounds or kilo) Please refer to article "Shipping" for detailed setup.
  2. Merchant ID Number provided by CanadaPost

Step 1 Setup a small business account

Call Canada Post’s Venture One Small Business Department: 1-877-262-5762. Ask to setup a small business account. They will give you an Account/User ID#, be sure to write this down. A business account also gives you better rates on shipping so your business can save money.

Step 2 Visit Canada Post's business website

Visit >> https://www.canadapost.ca/cpid/apps/signup?execution=e1s1

Select the top option “My business has an existing relationship with Canada Post”. Once there Create a User Name, Enter your Account # that you obtained in Step 1 and then create a password.

Step 3 Request a Merchant ID Number for online shopping cart

Call Canada Post’s Sell Online Help Desk: 1-866-511-0546. Mention you are calling to setup a Sell Online Account so you can receive a Merchant ID# that you need for the online shopping cart module/plugin.

Note


Store admin will need to provide your shipping address via the following;

For multi-vendor: [any Joobi eCommerce >> Vendors, edit the store manager account]

For single store: [jStore >> Customers >> Vendor Profile

Shipping address is where the product is located.

canada-post-shipping

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

Latest Template

marktplatz-banner-sm

 

template-bundle-sm

Help Fund a Feature

Wholesale Pricing
Advance XML Import / Export
Tier-based Shipping
Product Comparison

Contribute

joobi-custom-service