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Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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  4. jTickets
  5. Ticket Management

You can assign as many moderators as you want base on the moderator "Support Level".

  • From the admin panel, navigate to jTickets >> Tickets >> Categories
  • Click "No Moderators" under Assign Moderators column next to the Category

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  • From the moderator assignment page, click "No" under Assign column next to the moderator name you want to assign

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  • Assign Support Level by click "1" to increase the value. The Support level is define in the jTickets >> Preferences >> General Section >> Support Levels

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1 - The moderator assign to this level will be notified every time a user submit a ticket in this category
2 and more - The moderator assign to this level will not be notified when there is new ticket assign to this category but are able to reply to the ticket if first moderator assign the ticket to them or by browsing to ALL pending tickets.

Note

Unassigned moderarors will not be able to see any of the submitted tickets for that category.

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

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