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Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

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Every paid Joobi user will receive a unique number called "API Key" to administer your Joobi product(s), so you can continue receiving update and premium support.

The API Key is not a "License" which restrict any product feature and functionality. You can use Joobi products even when your subscription expired. The API Key is used for update and support purpose only.

API Checking

Every time you request for an update, Joobi update server will check for your API Key expiration date before giving you the access to new versions.

Also our ticket system will check for API keys when you submit a support ticket to give you the right support priority.

Usage

You can use your API Keys to administer ALL your website using Joobi products during your active subscription to continue receiving updates.

Free Products

Joobi free products such as jStore and jNews, does not require API keys to function.

Trial Version

All Joobi products are installed by default using the 30 days trial period. Unable to administer your website after 30 day duration, you will need to enter your API Key to continue receiving product updates and support.

Administer your API Key

  • From the admin panel, navigate to jApps >> Applications
  • Click "API Key" button at the top navigation
  • Enter your API Key that you received from your email or from your Joobi.co account

http://www.joobi.co/my-account/users/dashboard.html

  • The API Key will show you the type of subscription you purchased and the date of expiration.

app-api-single

Warning

The first website that you administer the API Key will be the only site you are entitled for free support.

Support

You can use the API key to as many websites/domain as you want, however Joobi support is able to provide support/help to one website that you administer first.

www.yourdomain.com (1 site)

Sub-domains and sub-folders are counted as websites

www.yourdomain.com/site
www.site.yourdomain.com

So if you have 4 different websites that need our assistance, you need to purchase a subscription for each websites.

The website that we support will appear in your API details in your Joobi.co account. Also when you submit a ticket, you will see your website in the selection before submission.

Note: The supported website is not transferrable once the support is used for that specific website.

api-keys-profile

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.org

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