- We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
- For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
- We Do Not provide support via email, Facebook, or Twitter.
- We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.
In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.
We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.