Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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  2. Documentation
  3. Joomla
  4. jTickets
  5. Ticket Management

Ticket types allows you to organiza different type if issues.

  • General Inquiries
  • Feature Request
  • License Issue
  • Bug Report
  • Submitted by email
  • Item's Feedback

You can also create new types base on your requirements:

  • From the admin panel, navigate to jTickets >> Tickets >> Types
  • Click "New" to create a new type
  • Click save once you are done

Name: The name of the type which is shown to the user
Alias: The alias is only shown to the Support Manager
Identifier: This is used to identify the ticket type and it needs to be unique. If you leave the field empty, the system automatically generate the values.
Description: Write the description of the type.
Type: The type of ticket you want to create. At the moment only Ticket type is applicable.

  • Ticket: This is used for the ticket system
  • Feedback: This is used for item's feedback (Joobi eCommerce)
  • Forum: Not fully implemented due to low users demand
  • Knowledge base: Not fully implemented due to low users demand

Access: Define the access level for user to access the type

ticket-type

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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