Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

  1. Home
  2. Documentation
  3. Joomla
  4. jMarket
  5. Getting Started
  6. Getting Started with jMarket
  7. Installation & Update
Joomla RequirementsServer RequirementsPHP ConfigurationsServer Setup
Joomla 3 higher
Do NOT use a database prefix joobi_ to avoid conflicts during install
Joomla FTP Layer must be turn OFF during install		 Minimum mySQL version 4.2.1
Minimum PHP version 5.0 (NOTE: To use the Geolocation feature you need PHP 5.3)
Server operating system - Unix, Windows, Mac OS and Linux.
GD library is installed; (required for picture resize)
allow_url_fopen enabled; ( required for update of apps )
safe_mode is disabled; (recommended)
cURL support is enabled; (recommended)
file_uploads is enabled; (recommended)
fsockopen support is enabled; (recommended)
Database Connection Collation: utf8mb4_general_ci
Phar extension is enabled; (required)		 memory_limit - 32M
post_max_size - 8M
Ability to override options in .htaccess file		 Ability to run cron jobs
  • We highly recommend a Linux based server rather than a Windows server (Windows servers are known for PHP configuration problems).
  • Although all Applications are still working very well with Joomla 1.5 and 2.5 environments, we no longer provide any technical support.
  • recommended: mean some features might not be possible if this option not enabled.
WordPress RequirementsServer RequirementsPHP ConfigurationsServer Setup
WordPress 3.5 or higher
Do NOT use a database prefix joobi_ to avoid conflicts during install		 Minimum mySQL version 4.2.1
Minimum PHP version 5.0 (NOTE: To use the Geolocation feature you need PHP 5.3)
Server operating system - Unix, Windows, Mac OS and Linux.
GD library is installed; (required for picture resize)
allow_url_fopen enabled; ( required for update of apps )
safe_mode is disabled; (recommended)
cURL support is enabled; (recommended)
file_uploads is enabled; (recommended)
fsockopen support is enabled; (recommended)
Database Connection Collation: utf8mb4_general_ci
Phar extension is enabled; (required)		 memory_limit - 32M
post_max_size - 8M
Ability to override options in .htaccess file		 Ability to run cron jobs
  • We highly recommend a Linux based server rather than a Windows server (Windows servers are known for PHP configuration problems).
  • recommended: mean some features might not be possible if this option not enabled.

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Latest Template

marktplatz-banner-sm

 

template-bundle-sm

Help Fund a Feature

Wholesale Pricing
Advance XML Import / Export
Tier-based Shipping
Product Comparison

Contribute

joobi-custom-service