Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

Create Vendor Types

  • Vendors > Types
  • Click "New" to create a new vendor type
  • Assign the proper "role"
  • Click [Save]

new vendor types be

Create a Subscription

  • Subscriptions > Click "New"
  • Define the correct subscription setup base on your requirements
  • Click [Save]

vtypes subscription be

Create Programs

  • Vendors > Programs
  • Click "New" to create a program
  • Select Type: Vendor
  • Assign a Paid Program that let's your user pay for the vendor types
  • Click [Save]
  • Define a rate that you want the vendor to be charge for commission.
    If you are charging 10% commission, you will have to define 90% -the rate vendor's receives every time they sold an item.
    If you do not want to charge any commission, you do not have to define a rate.

program vtypes be

Connect Vendor Types and Program

  • Navigate to Vendors > Types
  • Edit the types and assign the "Program" that you just created that corresponds to the vendor types
  • Click [Save]

vtypes edit program be

Display

You have two options to display the vendor types in the storefront.

  • Select vendor type first: You have to select the type of vendors first before you are redirected to the vendor registration

vtypes list fe

  • Type pick-list on Registration: Display a pick-list in the vendor registration

If you have a paid vendor types, you will be redirected to the basket to pay after submitting vendor forms.

vtypes picklist

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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