Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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Step 1 Sign up for API key pair

To use the new google reCAPTCHA, you need to sign up for an API key pair for your site. The key pair consists of a site key and secret key.

 recaptcha

Step 2 Create an Recaptcha Credential in Joobi

  • From the admin panel, go to jApps >> Tools >> Credentials
  • Click New to create your Recaptcha credential to connect to google recaptcha server
  • Paste your Site Key and Secret Key
  • Enter the correct bucket name
  • Click save once you are done

recaptcha-joobi

Step 3 Enable reCaptcha in Joobi

  • From the admin panel, navigate to jApps >> Preferences
  • In the User Tab, locate 'use Captcha" under Login & registration section and select "reCaptcha".
  • Click save once you are done

recaptcha-activate

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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