Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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  2. Documentation
  3. Joomla
  4. jMarket
  5. General Configuration

If you experienced some weird behavior in the Joobi products or a blank page, you can turn on the debug mode to see the error messages.

Note: This should be turn off all the time unless you are debugging or advised by the support person.

From the admin panel, navigate to jApps >> Preferences
From the preferences page, go to Advance Tab
From the Maintenance section, you can enable the following options;

  • Debug Errors
  • Show PHP Error
  • Show Line Number

Copy the errors that you reproduced and contact Joobi support to help you sort out the issue. You need to make sure that you have the latest version of Joobi products before submitting your report.

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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