Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

Joobi applications do not collect any user information nor restrict the use of the application with a license.

There are 3 instances where the application might make a call to Joobi server:

1. To check for update:

What information is sent:

* The list of Joobi applications installed with version number
* The website URL requesting for update.
The check for update can be turn off in the General Preferences. This call is similar to what Joomla check for update does.

2. When doing online update through our distribution server:

What information is sent:

* The list of Joobi application to update with version number
* the website URL requesting for update.
* the php and sql version of the server, to check for compatibility and deliver the appropriate package and version.
The online update can be turned off in the general preferences and need to be manually activated.

3. When you request for a FREE cron task

What information is sent:

* The URL of the site which request a free cron task.
This is something that the admin need to manually request for by changing the appropriate preferences in the general preferences.

There is no license which expire or restrict the user of Joobi applications. Only an API key is required to get the latest update and support for the online installation. People who choose to not use the online installation, can do a manual installation by uploading the zip file.

Should you have any further question feel free to contact our support

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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