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Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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Not at all. jStore is 100% free shopping cart as in "Freedom". You do not need to spend a single penny to use it's advance features, payment gateways, shipping modules or even support.

It has over 50 payment gateways and 7 shipping modules available (and counting) included in the core package.

For the support, we offer basic support for jStore and setup guidance using our extensive documentation. jStore development evolve around jMarket and other Joobi eCommerce, so you do not have to worry about slow development. Every new feature that will be added in jMarket or other Joobi products, it will be automatically added into jStore for free.

It’s totally free! So what’s the catch?

There is no catch! We understand how difficult it is to start and grow an online store, and make it a success. We are confident that as your business grows, you will come back and use some other solutions that we offer. So if you love jStore and want to support us, please do us a favor—spread the word! The more business you refer to us, the better the service we can provide.

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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