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You can create an unlimited number of categories in jTickets. Once you have decided how you want to organize your help desk, you can start creating new categories.

• From the admin panel, navigate to Tickets >> Category
• Click "New" to create a new category
• Click save once you are done

Title: The title of the category that is shown to the user upon submission of ticket
Identifier: This is used to identify the ticket category and it needs to be unique. If you leave the field empty, the system automatically generate the values.
Description: Write the description of the category which will be visible to the user.
Public: Define if the category can be seen by everyone in the front-end
Publish: Define to enable the category or not
Parent: Define the Parent of the category
Order: Define the ordering of the category
Access: Define who can access the category