No products viewable
Status: Solved
ID: 4IN7XU-6JSL

Path: go to jclassifieds, select products and i get this error.


https://www.screencast.com/t/mdogZYqHpVy


Regards


Karen


Author: karen383
Created: 18 August 2017
Elapsed: 8 Years 2 Days
Replies Details
Hello karen,

I am not sure how you went to that menu. I tried on my end and it seems to work.
I get this link:  http://www.thebearsmart.com/wp-admin/admin.php?page=jclassifieds&controller=product-report&ostatusid=20

Kind Regards,
Chris
Replied: 18 August 2017
Response: 4 Hours 56 Minutes

Quite simply go to Jclassifieds then select products like this https://www.screencast.com/t/M4v1nmLVB2fw

Replied: 21 August 2017
Response: 2 Days 23 Hours
Hello Karen,

There was a glitch in the report menu. It is now fixed.

Kind Regards,
Chris
Replied: 23 August 2017
Response: 41 Seconds

Chris this is not fixed the page is blank. Would it not be pertinent to check before you tell me something is fixed. Only I was told on the 18th August it was fixed and it wasn't and here we are again.


Report page is totally blank. It may be fixed in the software but like I/ve been saying since the 18th August there is something terribly wrong with my site and it may link back to the permalinks.



Replied: 23 August 2017
Response: 29 Minutes 38 Seconds
Hello karen,

Sorry for that, it was checked but them the developer changed something else.
it is good now.

Kind Regards,
Chris
Replied: 23 August 2017
Response: 15 Minutes 2 Seconds

This is now working but took 5 days to fix. Not good for top level support. Especially as I still have another 20+ pages not working.

Replied: 23 August 2017
Response: 36 Minutes 42 Seconds
Hello Karen,

Did you indicate what are the other pages not working?

Kind Regards,
Chris
Replied: 23 August 2017
Response: 5 Minutes 44 Seconds

Yes Chris in the other tickets. You ask us not to duplicate so I didnt!


But if you want the links here they are:

All of the product displays I have just gone to get you the links and all the store pages have now gone except for a few since you have worked on the site.

product display

product grid

product list ec

the list is too great for me to list jut look at the menu and you will see the blank area. I have not worked on the site for 3 days except to check if you have fixed it yet and now it is even worse.

Replied: 23 August 2017
Response: 40 Minutes 52 Seconds

Chris,


Is this a joke?


http://www.thebearsmart.com/product-grid-display/ fatal error

All the menu items are missing


I have just wasted another day being your quality controller. This does not work and we are going around in circles. You say it is fixed but not on my end.


Look at the menu you can see the pages no longer exist


store 1 is what pages there should be

store 2 is showing that the pages are missing.


You say you checked this and it is working now. I think you need new glasses! Clearly this has not been checked.

Replied: 23 August 2017
Response: 43 Minutes 49 Seconds
Hello karen,

The developer is looking into those pages. We will update you in a little while today.

Kind Regards,
Chris
Replied: 24 August 2017
Response: 15 Hours 35 Minutes

Hello karen,


If you have any other questions, just let me know and I’ll be happy to help. And have a fantastic day!

Kind Regards,
Chris
Replied: 24 August 2017
Response: 1 Hours 7 Minutes

Hello Karen,

Please check again your site the sub-menu for the items / categories are now there again and working.

Kind Regards,
Chris
Replied: 24 August 2017
Response: 37 Seconds

these are not working in the jclassified section please check it.

Replied: 24 August 2017
Response: 4 Hours 48 Minutes
Hello Karen,

Are you talking about the backend menu?
I tried all the jClassifieds menu in the backend , it seems they all works.

Kind Regards,
Chris
Replied: 25 August 2017
Response: 18 Hours 16 Minutes