Updating jNews in CB to fix bug
Status: Solved
ID: 360J0L-1DJJ

I recently inherited responsibility for a website utilising Joomla, Community Builder and jNews.

I have upgraded Joomla from v2.5.22 to v3.3.6, as well as upgrading Community Builder from 1.9.1 to 2.0.4. I also thought I had upgraded from jNews 7.7.1 to 8.3.1 (free) via the download of jnewscore_8_3_september_.zip

but now I'm not sure.

After this process, I noted an error on the landing page of the Joomla admin interface "500: JHtml not found". Our joomla web-hosts help us trace this to the jNews plug in. Once disabled, the error disappears.

I am stuck at the situation in the attached screenshot. The package file I downloaded has upgraded some components of jNews but not others, and I think this accounts for the error. How do I fix this?

I might say that timely support here is likely to convert us from "free" users to "paid".

Thanks,

Nathan Zamprogno

Nepean Christian School

Sydney Australia.

 

Credentials to access our site:

http://www.nepean.nsw.edu.au/administrator

username: nepeancl

password: Me55iah


 Author: nepeancs
Created: 15 January 2015
Elapsed: 10 Years 5 Months
Replies Details

Screenshot now attached. Suggest you lift attachment limit from 500Kb!

 Replied: 15 January 2015
Response: 1 Minutes 51 Seconds

Hello,

This is seems to be a problem of old version of jnews. Jnews 7.7. is not compatible for Joomla 3.

Before you made an update, you should have verified first if all extensions are compatible to the latest version of Joomla to avoid this problem.

Download here the latest version:

https://www.dropbox.com/s/4jcu7zjtu5z66g9/jNewsCore_8_3%20.zip?dl=0

 

Note: jNews is not compatible with CB 2 yet. We have planned to update the compatibility in a week or so.

Regards,

Cheryl

 Replied: 19 January 2015
Response: 3 Days 10 Hours

Um, I keep getting emails from you:

 

Hello Nepean Christian School

We have not received any response back from you for ticket [360J0L-1DJJ] in the last 3 days, and would like to know if you consider this issue to be resolved.

Please note that the ticket will automatically be closed in 4 days if no response is received from you. The Ticket will not be closed in the case that you send another reply.

 

...However, I have not had any response to my original inquiry. Can you help? I do not want the ticket closed until I have an answer.

 Replied: 24 January 2015
Response: 4 Days 16 Hours

Sorry; Didn't see that a response had been made.

 

Keen to await the new release with CB 2 compatibility.

 Replied: 24 January 2015
Response: 3 Minutes 13 Seconds

I will set this ticket on progress so it will not close.

I wil email you when the new package is ready.

 Replied: 26 January 2015
Response: 2 Days 10 Hours