Ticket types allows you to organiza different type if issues.

• General Inquiries
• Feature Request
• License Issue
• Bug Report
• Submitted by email
• Item's Feedback

You can also create new types base on your requirements:

• From the admin panel, navigate to jTickets >> Tickets >> Types
• Click "New" to create a new type
• Click save once you are done

Name: The name of the type which is shown to the user
Alias: The alias is only shown to the Support Manager
Identifier: This is used to identify the ticket type and it needs to be unique. If you leave the field empty, the system automatically generate the values.
Description: Write the description of the type.
Type: The type of ticket you want to create. At the moment only Ticket type is applicable.

• Ticket: This is used for the ticket system
• Feedback: This is used for item's feedback (Joobi eCommerce)
• Forum: Not fully implemented due to low users demand
• Knowledge base: Not fully implemented due to low users demand

Access: Define the access level for user to access the type