You can create an unlimited number of categories in jTickets. Once you have decided how you want to organize your help desk, you can start creating new categories.
Title: The title of the category that is shown to the user upon submission of ticketIdentifier: This is used to identify the ticket category and it needs to be unique. If you leave the field empty, the system automatically generate the values.Description: Write the description of the category which will be visible to the user.Public: Define if the category can be seen by everyone in the front-endPublish: Define to enable the category or notParent: Define the Parent of the categoryOrder: Define the ordering of the categoryAccess: Define who can access the category