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Note: This is not 24/7 support. We only able to provide support during our working hours 7:00-21:00 GMT Monday to Friday including Holidays. We do not offer weekend support, but if you have the need please contact us for more details (fees may apply).

What's included?

  • We will fix any urgent and critical issues related to Joobi products that stops you from having a working website. If your issue can wait for the next release, please don't buy this service.
  • We will fix issues for Joobi products with outdated versions or site that are unable to update due to custom work.
  • We will provide support directly via email and skype if needed
  • We will fix CSS/JS issues related issues that cause Joobi products to malfunction.

What's NOT included?

  • We will not fix any third party conflict
  • We do not diagnose server related issues that result from poor server quality. We might recommend you to move to a new host or upgrade your server to a better performance.

Benefits

  • First in the queue for specialist attention
  • It's like having your own personal developer
  • Fastest possible response to break/fix report
  • If you have a customized Joobi products and is unable to update, Joobi specialist can fix any Joobi issues that stops you from having a functional site. Note that we do not add features which are available in the latest version, we only fix for issues that may arise.